Privacy Policy

Supa Red Ltd. ("Supa", "we", "our", or "us") respects your privacy and is committed to protecting the personal information that we process about you. This Privacy Policy explains the types of information we collect, how we use it, who we share it with, and the rights you have in relation to that information.

1. Information We Collect

We collect personal information that you provide directly to us, such as when you sign up for waitlists, request support, complete forms, or communicate with us. This may include your name, company details, email address, phone number, role, and any other information you choose to share. We also collect information automatically through cookies and similar technologies when you interact with our websites, including device identifiers, browser type, IP address, and usage data. In addition, we may receive information from third-party sources such as payment partners, identity verification providers, and publicly available databases to help us maintain accurate records and comply with legal obligations.

2. How We Use Personal Information

We use personal information to provide and improve our products and services, operate our websites, process applications, respond to inquiries, and deliver relevant marketing communications with your consent. We also process information to personalize your experience, analyze usage trends, maintain the security of our platform, perform due diligence, and comply with applicable laws, including anti-money laundering and counter-terrorist financing regulations.

3. Legal Bases for Processing

We process personal information when it is necessary to perform a contract with you, when it is required to comply with legal obligations, when it is in our legitimate interests (such as operating and improving our services), or when you have provided consent. Where we rely on legitimate interests, we balance those interests against your rights and expectations to ensure appropriate protection.

4. Sharing and Disclosure

We share personal information with trusted third parties who help us operate our business, such as hosting providers, analytics services, payment processors, identity verification partners, and professional advisors. We may disclose information to regulators, law enforcement agencies, or other third parties when required by law or to protect our rights, users, or the public. If we engage in a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction subject to appropriate safeguards.

5. International Data Transfers

Supa operates globally and may transfer personal information to countries outside of your jurisdiction, including to our partners and service providers. Where we transfer personal information internationally, we implement appropriate safeguards such as standard contractual clauses or rely on adequacy decisions to protect your data.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and the context of our interactions with you.

7. Your Rights and Choices

Depending on your location, you may have the right to request access to the personal information we hold about you, ask for corrections, request deletion, object to or restrict processing, and obtain a copy of your data in a portable format. Where we rely on consent, you can withdraw it at any time. To exercise these rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before responding to your request.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to recognize you, analyze trends, administer our websites, and understand how you interact with our content. You can manage your cookie preferences through your browser settings. If you disable cookies, some features of our services may not function properly.

9. Children’s Privacy

Our services are not directed to individuals under 18. If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete that information promptly.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make significant changes, we will notify you by updating the date at the top of this page and, where appropriate, by providing additional notice.

11. Contact Us

If you have questions about this Privacy Policy or how we process your personal information, please contact Supa Red Ltd. at privacy@supa.com or at 10/F YF Life Tower, Unit HD106, 33 Lockhart Rd, Wan Chai, Hong Kong.